Cash, Ride Credit and Card Payments — What You Need to Know
IERE RIDE accepts cash payments, IERE Ride Credit, and will introduce card payments after secure processing and testing is complete. This page explains the available payment methods, how receipts work, and our payment safety commitments.
Transparent TT$ payments. No surprises.
Choose the payment method that works for you. Cash is accepted now. Card payments will follow after secure processing and testing is complete.
Cash Payments
Cash is accepted for qualifying rides. Drivers confirm when cash is received at trip completion, and completed trips generate an IERE RIDE receipt. TT$ fare estimates are shown before you confirm — what you see is what you pay.
IERE Ride Credit
Eligible promotions, refunds, referrals and Rider Miles redemptions may provide Ride Credit. Ride Credit is not cash and remains subject to programme rules. 100 Rider Miles = TT$10 ride credit under the planned model.
Card Payments
Card payments will be activated only after secure merchant processing, authentication, settlement and refund systems complete testing and approval. Card payments are not currently available during the pre-launch testing period.
Receipts and Refunds
Digital trip receipts are generated for completed trips. Refund eligibility is determined on a case-by-case basis. Contact support@iereride.com for payment disputes or refund questions.
Got a question about paying for your ride?
Quick answers to the most common payment concerns.
Can I pay with cash for my IERE RIDE?
Cash payments are supported for qualifying rides during active internal testing. Drivers confirm when cash is received, and a digital receipt is generated for the completed trip.
How does IERE Ride Credit work?
IERE Ride Credit is earned through eligible promotions, referrals and Rider Miles redemptions. Ride Credit is not cash and is subject to programme rules. Under the planned model, 100 Rider Miles = TT$10 ride credit.
Are card payments available now?
Card payments are not currently available. They will be activated only after secure merchant processing, authentication, settlement and refund systems complete testing and approval.
Can I tip my driver?
Tipping is optional. You may tip the driver directly in cash. In-app tipping will be available after public launch, subject to feature availability.
How do I request a refund?
Contact support@iereride.com with your trip details. Refunds are reviewed on a case-by-case basis. Keep your digital receipt for reference.
How do you protect my payment information?
IERE RIDE will never request card numbers, CVV codes, PINs, or banking passwords through ordinary support forms, social media or chat. Report any suspicious payment requests immediately to support@iereride.com.
Still have questions?
Reach out to our support team and we will help you sort it out.
Get the support you need
Still have a question about billing, credits, or how a fare is calculated? We are here to help. Just drop us a line.